FAQS

Ordering & Payment

Q: How do I place an order?

A: Simply browse our collection, select the wig style, color, and size you'd like, then proceed to checkout. Once your order is confirmed, you'll receive a confirmation email.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards and standard secure online payment options available at checkout.

Q: Can I change or cancel my order after placing it?

A: If your order hasn't shipped yet, contact us immediately at KannonXzavier61@gmail.com or call +1 858 308 1605, and we'll do our best to accommodate changes or cancellations.

Q: Is my payment information secure?

A: Yes. All transactions are processed through secure, encrypted checkout systems to protect your personal and payment information.

Shipping & Delivery

Q: How long does shipping take?

A: Delivery times vary based on your location, but most orders arrive within the standard shipping window after processing. You'll receive tracking information once your order ships.

Q: Do you ship internationally?

A: Please contact us directly at KannonXzavier61@gmail.com to confirm availability and shipping details for your region.

Q: How can I track my order?

A: Once your order ships, you'll receive a tracking number via email so you can follow its journey to your door.

Q: What if my order arrives damaged or incorrect?

A: Contact us right away with your order number and a photo of the item. We'll resolve it quickly with a replacement or refund.

Sizing & Fit

Q: How do I know what size wig to order?

A: Measure around your head where the wig band will sit (forehead to nape to ear to ear) using a soft measuring tape. If you're unsure, message us your measurements and we'll help you choose the right fit.

Q: What if the wig doesn't fit properly?

A: Most of our wigs come with adjustable straps for a customizable fit. If sizing issues persist, reach out and we'll guide you through solutions or exchange options.

Q: Can I request a custom size or style?

A: Yes! Email us your requirements and Micheal will personally follow up to discuss custom options.

Product Care & Quality

Q: How do I care for my wig?

A: Use sulfate-free shampoo and conditioner, detangle gently with a wide-tooth comb, and air-dry on a wig stand. Avoid excessive heat unless your wig is heat-resistant.

Q: Are your wigs heat-safe?

A: This depends on the specific product. Check the product description, or contact us to confirm before applying heat tools.

Q: How long do your wigs typically last?

A: With proper care, our wigs are designed for long-lasting wear. Lifespan depends on usage frequency and maintenance routine.

Returns & Exchanges

Q: What is your return policy?

A: If you're not satisfied with your purchase, contact us within the return window stated at checkout. Items must be unworn, unaltered, and in original condition.

Q: How do I start a return or exchange?

A: Email KannonXzavier61@gmail.com with your order number and reason for return. We'll walk you through the next steps.

Q: Will I get a full refund?

A: Refunds are issued based on the condition of the returned item and our return policy terms. We aim to make the process as fair and simple as possible.