Return and Refund Policy

Return and Refund Policy 

At WIG.USA Shop, we want you to love your purchase. If something isn't quite right, this policy explains how returns and refunds work.

Returns

Return Eligibility

To be eligible for a return, please make sure that:

  • Your request is made within the return window stated at checkout from the date of delivery.
  • The item is unworn, unused, and in its original condition, including original packaging, tags, and any accessories included.
  • The item is not a custom or made-to-order wig, unless it arrived damaged or defective.
  • The item is not marked as final sale or clearance at the time of purchase.

How to Start a Return

  1. Contact us at KannonXzavier61@gmail.com or call +1 858 308 1605 within the eligible return window.
  2. Provide your order number, the reason for the return, and photos of the item if it arrived damaged, defective, or incorrect.
  3. Our team will confirm whether your item is eligible and provide instructions on how and where to send it back.
  4. Once we receive and inspect the returned item, we will notify you of the approval status.

Non-Returnable Items

The following items cannot be returned:

  • Custom or made-to-order wigs, unless received damaged or defective.
  • Items showing signs of wear, styling, alteration, or product application.
  • Items sent back without prior contact or authorization from our team.
  • Final sale or clearance items.

Refunds

Refund Approval

Once your return is received and inspected, we will let you know if your refund has been approved. If approved, your refund will be processed to your original payment method.

Refund Processing Time

Approved refunds are processed within a set number of business days. Please note that your bank or card provider may take additional time to reflect the refund in your account or statement.

Late or Missing Refunds

If you haven't received your refund within the expected time:

  • Check your bank account or payment method again.
  • Contact your card issuer or bank, as processing times can vary.
  • If you've done this and still have not received your refund, reach out to us directly at KannonXzavier61@gmail.com.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item. We will offer a full refund or replacement at no additional cost to you.

Exchanges

If you'd prefer a different size, color, or style instead of a refund, let us know when you contact us. We're happy to arrange an exchange where available.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error on our part, such as a damaged, defective, or incorrect item. Return shipping costs, where applicable, are the responsibility of the customer unless otherwise stated.

Need Help?

If you have any questions about our return and refund policy, our team is happy to help:

Email: KannonXzavier61@gmail.com
Phone: +1 858 308 1605
Owner: Micheal Rezk personally reviews every return and refund request to make sure it's handled fairly and promptly.

A quick note: the timeframes above (return window, processing days) are placeholders — share your exact numbers (for example, "14 days" or "5-7 business days") and I'll update the text to match your actual policy.